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Legal

Shipping Policy

This policy explains delivery timelines, shipping conditions, cancellations and refunds for Panda Gift Hampers orders.

Last updated: 05 May 2026

Delivery coverage and timelines

Delivery availability depends on location, date, slot and order volume.
Same-day or midnight delivery options may be available for selected service areas.
Peak dates (festivals, Valentine's Day, Mother's Day, etc.) may require advance booking.

Order processing

Orders are processed after successful confirmation and payment verification.
Customized hampers may require additional preparation time based on complexity and add-ons.
Our team may contact you to confirm recipient details and preferred slot before dispatch.

Delivery attempts and failed delivery

Please ensure recipient availability and correct phone/address details at the selected time.
If delivery fails due to incorrect details or recipient unavailability, re-delivery charges may apply.
Reasonable substitutions may be used for unavailable components while preserving value and theme.

Cancellations and modifications

Modification/cancellation requests are subject to processing stage and may not be guaranteed after dispatch.
For custom or made-to-order hampers, cancellation may be restricted once preparation has started.
Please contact support immediately for any urgent changes.

Refunds and support

Approved refunds are processed via the original payment method as per provider timelines.
For quality or delivery concerns, share order details and evidence promptly for review.
Our support team aims to resolve reported issues quickly and fairly.

Need help with a specific delivery or refund query? Visit Contact Us and mention your order number for faster support.