Return, Refund & Exchange Policy

Once an order has been delivered, we do not accept returns.

Products cannot be returned because of:

• Change of mind
• Personal preference
• Recipient refusing the gift
• Customer selecting the wrong product
• Customer providing an incorrect delivery address
• Minor differences in product appearance, packaging, decoration, colour, arrangement, or presentation
• Personalised or customised items
• Perishable products including cakes, chocolates, flowers, food items, and similar products

We do not offer product exchanges after an order has been prepared, dispatched, or delivered.

Personalised, customised, made-to-order, and perishable products cannot be exchanged.

If you receive a product that is:

• Damaged during delivery
• Incorrect compared with the order placed
• Missing a significant item from the confirmed order

Please contact Panda Gift Hampers as soon as possible after delivery.

You may be required to provide:

• Order number
• Photographs of the delivered product
• Photographs of the packaging
• A short description of the issue

After reviewing the evidence, Panda Gift Hampers may, at its discretion and depending on the circumstances, provide an appropriate resolution such as replacement of the affected item, redelivery, store credit, or refund for the affected item.

* Submitting a complaint does not automatically guarantee a refund or replacement.

Orders containing personalised photographs, printed products, custom messages, names, dates, QR-code messages, customised hampers, or other customer-specific products cannot be returned or exchanged.

Customers are responsible for checking the spelling, photographs, dates, names, messages, and other customisation details before submitting the order.

We are not responsible for errors contained in information supplied or approved by the customer.

Cakes, flowers, chocolates, food products, fresh items, and other perishable products are non-returnable and non-exchangeable.

The customer or recipient should properly store and handle these products after delivery.

Panda Gift Hampers cannot accept responsibility for deterioration caused by improper storage or handling after successful delivery.

Once an order has entered preparation, customisation, procurement, or production, it cannot normally be cancelled.

If you wish to request a cancellation, please contact us immediately. Cancellation requests will be considered only if preparation of the order has not started.

Any approved cancellation may be subject to deductions for payment gateway charges, customisation costs, products already purchased, or other costs already incurred in preparing the order.

Refunds will not normally be provided if delivery cannot be completed because:

• The recipient refuses to accept the order
• An incorrect or incomplete address was provided
• The recipient is unavailable
• The customer provides an incorrect phone number
• Access to the delivery location is restricted
• Delivery cannot be completed because of circumstances attributable to the customer or recipient

Where possible, we may attempt redelivery. Additional delivery charges may apply.

Certain flowers, chocolates, decorations, packaging materials, or other components may occasionally become unavailable.

In such situations, Panda Gift Hampers may substitute an unavailable item with another item of similar type, quality, or value while maintaining the overall theme and value of the hamper.

Such reasonable substitutions will not qualify the entire order for return, exchange, or refund.

Where Panda Gift Hampers approves a refund, the refund will generally be processed using the original payment method or another mutually agreed method.

Banking institutions and payment providers may require additional time to reflect the refunded amount in the customer's account.